Sonic Electronix Reviews

Words cant describes how I feel Ms. Jasmyne Rice I want to say Thank you Beautiful for the Best customer service experience ever. My debit card was fraudulently used to purchase an item from her establishment and she went beyond measures to get the funds refunded back to my account. She was very knowledgeable and gave me helpful tips to prevent this from happening in the future. In my 35 years I have never had a customer service experience such as this I think she deserves a raise. I hope she have a terrific Friday and wish her nothing but peace and blessings.

I had recently purchased a head unit from Sonic Electronix, but realized it was a little too big for my car. To sort out the issue, I called the company and Cory helped me figure out all of the steps I needed to take to send it back and even recommended what sort of stereo system would be best for my car! He was a great help and a great guy to talk to! Then, I accidentally got two shipping labels for the radio I was returning and had to call again to get the second label voided. Jasmine really helped me solve this problem, and even changed the status of the in-store credit I would receive for the return to refund cash being sent straight to my bank account! She was very nice and had an enthusiastic personality, and sounded like she really loves her job! Now I can get another radio while I wait for the refund! And all of this was smooth sailing because both Cory and Jasmine are awesome Sonic Electronix employees! I am definitely getting more things for my car from you guys.

I have had nothing but wonderful experiences with Sonic Electronix and it's customer service representatives, like Jasmyne (just to name one of the many I have had the pleasure to deal with). The Reps will give discounts even when I don't have a promo code available or mention if I do (something very few online retailers do) and, when they don't have a specific product available, they will offer to look for it through one of their competitors. That treatment, combined with fair prices and discounts, makes Sonic Electronix my go-to retailer for my stereo purchases. I wholeheartedly recommend anyone looking for audio or related items to do business with this company and especially that you ask for Jasmyne for help with your order... she's super nice, knowledgeable, and easy to deal with!

I ordered a sub box blaring them and it's been a months so I still don't have it! It's very frustrating and I won't shop there again

I have used SonicElectronix over the years. When I was much younger and now getting back into playing with my car stereo again. I have always had a good experience. Just recently ( 4-30) I called in looking for some information. I got it and then some. I totally understand that places are in the business of making money and selling products. Derricka was the person that I had the pleasure to help me today. She helped me with my situation quickly and professionally. YES, she did try to sell me and normally I don't fall for it. BUT she was very helpful, professional and knowledgeable that I could not resist the deal she was presenting. Over all, I appreciate the transactions that I have had with SonicElectronix each and every time. And now I appreciate the interaction that I had with the customer service representative Derricka as well. Will definitely continue doing business with SonicElectronix.

This is hands down the worst company I have ever worked with. They refuse to work with customers even though they are the ones that messed up. I order a 10" sub and got sent a 12" tube sub that is not even close to what I needed. The company failed to make any of it right. The item I ordered was an older model so it was near the end of stock. So instead of giving me the newer model or making anything right they just worried about me sending the product back to them. And on a side note the item was supposed to be shipped on a Friday and was not here until Wednesday the following week which seems a bit extreme. Then when I called about it and they wanted me to send the item back before they could even send me the item I ordered, if they were even going to send me the item at all. It took me 3 calls before someone finally told me they were not going to send me the new model and that they need to receive the item before they even issue a refund so now I have to wait to get my money back because of their mess up to even get the item I want which I will be ordering through Crutchfield. Which means and item that should have been here in 1week would have taken almost a month to get, which seemed a non issue for them. They have the worst customer service of any company, They do not care about you just money.

I purchased a high end stereo adapter kit and some other items as I'm upgrading my Lexus SC430. BestBuy (the installers) are giving me a run around saying my tech issue is about the part, not the installation. I went onto SE's site and confirmed that the part did not look like what was installed -- the problem is there is a metal piece that runs along the top of SE's dash kit, and you can easily see it on the picture from their site. But BestBuy doesn't seem to have an answer and can't explain anything about the top horizontal piece to the kit. I'll get to the bottom of this, but the SE people have been wonderful trying to get this figured out and Ashley B. In customer service is very professional and I can tell very caring.

Was seduced by claims of auto expertise. Ordered car stereo with claim of " everything included for installation in my vehicle". One week later radio arrived, I disassembled my dash and pulled my old unit out, only to find wiring hopeless. I called customer service, and they cheerfully informed me that I needed conversion wiring harness. They agreed to ship me one for free. I reinstalled old radio. One week later wiring harness arrived, I mated it up and again pulled my radio only to find the antenna didn't fit. There was an antenna converter but I was fed up and wanted to return unit. Website refused to process return. A call to customer service assured me, an email with return label would be sent. It never showed and then they ghosted me. I was able to get PayPal to negotiate a return but I was required to pay shipping. All in all a terrible experience.

save the time and go to clutchfield or amazon for the products. There customer service is non responsive through the website, NO LIVECHAT, and ive been on hold for 15 minutes so far. Asked about a warranty claim through Ebay (purchased through ebay under their name sonic electronix) then after 2 days sent email to the website. Here we are almost a week later and I am on hold with them as I type this message. Doesn't seem like they have their stuff together with this company. I will not purchase any products through this company. After getting off the phone they just gave me the wrong # for Metra. Now I am getting a run around here. Terrible service! Avoid!!!!

I reached out to SE for an install on my work van and got completely well taken care of. I purchased practically everything from them. A three way speaker set, power wedge sub box, DSP, two amplifiers, sound deadening, and wiring for the entire set up. Dustin handled my purchase from top to bottom and walked me through step by step what fit my budget and technical aspects that helped me maximize my install plan. Go shop there now... right now.

I used to like doing business with this company but since my last purchase i noticed that it has gone sour customer service is really bad i had two separate issues in wich they totally denied to help in wich i hanged up both time i was so frustrated i know with all du sincerity that i will not do business with them again

DO NOT buy this item from Sonic Electronix! I purchased this for my son as a gift for Christmas. The leads were not properly welded. We contacted Sonic Electronix on January 4,2021 & requested an RA "return authorization" which came back DENIED. I called them & they actually told me to contact the manufacturer, Steve Meade Designs. To date, I have been UNSUCCESSFUL in reaching anyone there either! With shipping & taxes, the bill came to $252.78